Refund policy
Returns and Refunds on Machines:
We have a 30-day return policy that start from the delivery date, which means you have 30 days after receiving your item to request a return. We do charge a $600 restocking fee for machines to be returned.
To be eligible for a return, your machine must be in the same condition that you received it, unused and without ink ever put in it and in its original crate.
If the machine has been used or has had ink in it, this return needs approval and could be subjected to more than a $600 restocking fee.
Returns and Refund on Smaller items (such as ink and printheads):
We have a 30-day return policy that starts from the day it was purchased to return small items such as printheads, ink, and film. The return shipping is paid by the buyer, unless special circumstances are found.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase in the returned box (Printing out the email confirmation with the order number will suffice).
How to Start a Return:
To start a return, you can contact us at jay@jaysprinterparts.com. Please note that returns will need to be sent to our Ohio Office. The address will be given after return has been approved.
If your return is accepted, please put your receipt in the box and have it sent to the Ohio Office’s Address. We will give more instructions if needed for the return. Items sent back to us without first requesting a return will not be accepted for a refund.
You can always contact us for any return question at jay@jaysprinterparts.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept open bottles of ink or other liquid in the mail. This should be disposed of locally. Only sealed bottles will be accepted for returns.
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Feel free to email us with additional exchange questions.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jay@jaysprinterparts.com .